“This year I was a guest of the Grand Hotel Don Juan for two weeks and I still have in my mind and heart all that wonderful historical property offers. The rooms are large and comfortable and the closets so large that the clothes do not fight among themselves … The beach, then, could not be better than that: cleaning, space, qualified staff and also a bar-restaurant if you want to spend the whole day at the beach. The hotel offers a beautiful swimming pool surrounded by a lush garden where fresh and up to 40 degrees in the shade you tickle ! Last but not least, I would like the splendid terrace-dining room with sea view (there is also another room indoors with air conditioning) where we poor smokers feel at ease, and this is a very rare opportunity . The whole staff is WONDERFUL and you eat from God ! I can not wait to come back! ”

MTeresa Gravina

This you have just read is a review that Mrs. Maria Teresa would have wanted to share with the entire web…

Unfortunately this will never be published by TripAdvisor.it because, according to their automatic filters, this appears to have the suspicious content.

We can not understand what he’s suspicious, perhaps because it was made by a non-expert user and for the first time wanted to contribute a positive review on the structure.

The thing we most suspicious is that the same parameter is not taken into consideration if the review is negative ….

We still want to thank all our guests who have contributed their reviews to highlight the positive aspects of their vacation at our hotel and in particular Mrs. Maria Teresa , who for years chose the Grand Hotel Don Juan for his summer holidays with his whole family .

Maria Teresa’s Picture

For clarity , we report here the e-mails exchanged by Mrs. Maria Teresa with the assistance of TripAdivisor :

From : Support Group TripAdvisor <assistenza@tripadvisor.it>
Date: September 5, 2013 at 09:59
A: ” ****** @ icloud.com ”
Subject: RE : Status of my … [ Ref: _00DA0I0Rf._500F0H29dU : ref ] Good morning,

Thank you for contacting TripAdvisor .

Apparently , your review has been reported by our automatic filters , which identify suspicious content .

We can not , unfortunately, provide more detailed information on the reasons for the removal and we can not publish your review. We invite you to view our reviews on :

http://www.tripadvisor.it/pages/userrev_rules.html

We apologize for the inconvenience and hope you understand the seriousness with which we are committed to ensure the authenticity and impartiality of all the information on the TripAdvisor site .

Sincerely,
TripAdvisor Support Group

————— Original Message —————
From: [****** @ icloud.com ] Sent : 09/05/2013 8:07 AM
To: assistenzarecensioni@tripadvisor.it
Subject : Status of my …

from: ****** @ icloud.com
memberId : 139143631
property: Don Juan
city: Giulianova
comments : I sent twice my review. In either case, has not been published . The photographs attached to it , however, are visible on the site . How come ? There is something wrong in my review ? For what reasons ?
I await a kind reply and I cordially greet